Exchanges & Returns – Contours Rx

Exchanges & Returns

Money-Back Guarantee

Try Contours Rx for 30 days Risk-Free. If you are not completely satisfied, simply exchange or return your product, no questions asked!

Click here to start an exchange/return.

Before You Return - Did You Know We Offer Personalized Beauty Guidance?

Whether you need help with application, sizing, placement, or finding the right product, our Beauty Experts are here to help you achieve your best results.

Email us: info@contoursrx.com
Or schedule your free consultation here

Learn More

30-Day Money Back Guarantee:

Contours Rx products are clinically proven to instantly improve the look of your eyes and face for a more youthful appearance. We are so confident that you will love our products and what they can do for your confidence, that we offer a Money Back Guarantee. If for any reason you are not completely satisfied, simply return the product back to us, no questions asked.

Exchanges are hassle FREE! Just select Store Credit and use the credit to purchase a different size or product.
Store credits are issued to your account and can be used immediately.
There is NO RETURN FEE when choosing store credit.
Store credits will be equivalent to the original purchase price.
Products must be returned within 30 days of purchase and include the order number (During Holiday Seasons, an extended return period may apply)
All returns remain the responsibility of the purchaser until received by Contours Rx.
Discounted items are final sale and cannot be returned.
A $9.95 Return Fee applies to all refunds.
Refunds are issued within 2-3 weeks once received in our warehouse.
Orders canceled after payment is processed will be subject to a $10 cancellation fee.
All International Orders (Outside USA, CAN, UK or AUS) are FINAL SALE. International orders only qualify for store credits they do not qualify for return/exchange.

Holiday Extended Return Policy

All orders placed from November 11, 2025, through January 1, 2026, qualify for returns within 60 days of delivery. Please refer to our Standard Return Policy for complete details.

US + Canada Returns & Exchanges:

Please visit our returns portal to start the return process using your order number and email. You can follow the link here

Exchanges are hassle FREE! Simply ‘Exchange’ and use the credit to purchase a different size or product.
Refunds are issued within 2-3 weeks once received in our warehouse.

Canada Returns:

Canadian orders are eligible for store credit or refund within 30 days of delivery. Please visit our returns portal to start the return process using your order number and email. You can follow the link here

International Returns:

International orders are eligible for store credit only within 30 days of delivery. Please visit our returns portal to start the return process using your order number and email. You can follow the link here

Contact Us

To speak with a Live Beauty Advisor, go to www.ContoursRx.com and click on the Chat icon. Response time is typically within 24/48 hours during our normal business hours. Monday - Friday 8 AM - 6 PM (CST).

Visit our Customer Service page for more options.

Please Note

A $9.95 Return Fee applies to all refunds.
There is NO RETURN FEE when choosing store credit.
Shipping and handling fees are non-refundable.
Items received past the 60-day period will not be eligible for a refund.
Store credits & Exchanges cannot be converted back into cash or a refund.

Refunds, store credits, or exchanges will not be possible if a dispute has been filed. Contours Rx eGift/Gift cards or store credits cannot be returned or exchanged.

Customers must follow up quickly to ensure the return gets to us before the return period expires. We are not responsible for shipping & handling, customs, duties, taxes, or lost packages. You'll need to file a claim with your local carrier for lost packages if you don't mind.

Contours Rx reserves the right to solely define and limit, refuse and/or reject returns from customers at any time due to irregular or excessive return histories.

Redo

When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange or store credit for FREE.

If you decide not to buy Redo or if you prefer a refund, you can still return your items, but you will be responsible for the cost of the return shipping label.

All returns are subject to the guidelines outlined in our Return Policy. Shipping & Handling are non-refundable and a return fee may apply.

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Promotion Details

Discounts

Only valid at contoursrx.com
Discounts cannot be combined with other promotions or rewards points, including existing discounts and subscription offers.
Discounts may apply only to select items or categories. Please refer to the promotion specifics for details.
Promotions are valid for a limited time only. Please check the expiration date for each offer.
Offer not valid on previous purchases.
Not valid for cash or credit

Free Gifts

Only valid at contoursrx.com
Free gifts are offered with a minimum purchase $60 USD. Limit one per order.
Free gifts cannot be exchanged for other items, cash, or credit. They are provided as-is and are non-transferable.
Not valid for cash or credit.
Offer not valid on previous purchases.

Promotion: 15% off Your First Purchase

Only valid at contoursrx.com
Must enter promo code at checkout.
Can only be used once per customer
Cannot be combined with other promo codes/offers/discounts.
Offer expires 10 days after receipt.
Offer not valid on previous purchases.
Not valid for cash or credit.

Shipping Policy:

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST, through Sunday, or holidays. If we are experiencing a high volume of orders, shipments may be delayed a few days.

Orders Shipping Outside the Continental U.S.

Hawaii, Alaska, Puerto Rico, and U.S. territories may experience longer delivery times due to extended carrier transit routes.

International Shipping Policy:

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Contours Rx is not responsible for these charges if applied and are the responsibility of the customer. International deliveries may take longer due to extended transit times and carrier routing outside the U.S.

Shipping Delays Due to Canada Post Strike

Due to the ongoing Canada Post strike, please expect potential delays in shipping and delivery across Canada.

While we are processing orders as efficiently as possible, please allow extra time for your package to arrive. We appreciate your patience and understanding.

If you have any questions, please contact us at info@contoursrx.com

Purchases Made Outside of Contours Rx’s Official Site

Purchases made elsewhere must be returned at the retail location where they were originally purchased or follow the policy of the website where the purchase was made. We do not accept returns from outside retail locations or other websites.

Your Money-Back Guarantee

Try any Contours Rx® product for 30 days. If you are not completely satisfied, simply return the product, even if empty (less S&H).

For all other terms and conditions, please see our Standard Return Policy.

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